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FAQs


Where are you located?

Crafty Corner Supplies is located in Mono, Ontario just North of the GTA. We are proudly 100% Canadian owned and operated. 

Do you offer local pick-up?

Yes, we do! Simply select pickup at a shipping option in the checkout. Your order will be ready the next business day.

We understand that we all have different schedules so you may pickup your order once it’s ready any day and any time. 

Crafting emergency? If you need it sooner, please email us at sales@craftycornersupplies.com to make special arrangements for pickup.

Are there any hidden fees?

No, Crafty Corner Supplies prides itself in only offering good surprises. All website prices are in Canadian funds and are all inclusive. No hidden costs or additional costs. No surprises at the check out.

What payment methods do you accept?

All payments are made directly and securely through our website with Shop Pay. We accept Visa, Mastercard, Apple Pay, Google Pay and Sezzle! 

We want to make shopping for craft supplies quick and easy so you can focus on your crafting! With Crafty Corner Supplies, there is no need to wait for an invoice to be sent to you, comment on our social media accounts or send us an email that you have paid.

Just click, pay and relax knowing that your order is being prepared the same day and nothing further is required from you.

How do you ship?

We are proud to offer flat rate courier shipping within Canada and the US. All orders are packed with care to ensure it arrives safely. You will receive a tracking number once your order has been shipped so you can track it's progress to you at your convenience. Click here for our complete shipping policy. 

May I use my own shipping label?

Absolutely! If you have your own shipping account, or would like to ship your order COD, please enter the code LABEL in the checkout to have the shipping cost removed from your invoice.

Simply email your shipping account information to sales@craftycornersupplies.com and put your order number in the subject line.

Whether you use our label or supply your own, the same shipping policies and turnaround time applies.

When will my order ship?

We know crafting can't wait, so we strive to ship every order the next business day. All orders placed by 4pm EST, will be carefully packed that night and picked up by courier the next business day. Shipping made easy.

When will I receive my order?

You will receive an email notification with your tracking number once your order has shipped. You can also log into your account any time to check order status and tracking. 

We know that crafting can’t wait so all orders are shipped by courier. Most shipments delivered within Ontario are received the next business day!

Do you ship outside of Canada and the US?

Yes we do! Please email us at sales@craftycornersupplies.com to get a personalized shipping quote before you place your order.

Can I cancel, modify or combine my order?

Unfortunately, once your order is placed, you cannot cancel, modify it or combine it with other orders. 

I forgot to use my promo code. Can you apply it to my order?

Don't worry, we all get a case of crafting brain! Although we cannot apply your promo code to an order that has already been placed, you can use it for any future order. Promo codes issued by Crafty Corner Supplies do not have an expiry date. Let the crafting continue!

Do you accept returns or exchanges?

The product descriptions listed on our website are as complete and accurate as possible. We do not accept exchanges. Refunds will be made on a case by case basis in exceptional circumstances only. Click here for our complete refund policy.

My order is incorrect or damaged. What do I do?

Please inspect your order as soon as possible after receiving it. If your order is incorrect or damaged, please email us at sales@craftycornersupplies.com within 7 days of receiving it so we can evaluate the issue and try to resolve it. We will not replace items that have already been personalized. Click here for our complete refund policy.

The item I am looking for is sold out. Do you offer buy ins?

Crafty Corner supplies only sells ready to ship products. We do not offer buy ins. If the item you wish to purchase is sold out, you will not be able to preorder it or pay for it in advance.

Rest assured an order has been placed and there is more product on its way! Sign up for our newsletter to be notified when items are restocked and to get sneak peeks of new items!

How can I earn loyalty points?

Joining the Crafty Corner Supplies loyalty program allows you to earn points to redeem for discounts and free shipping. Click here to learn how the program works.

Collecting points is easy and calculated automatically so you can focus on your crafting.

Loyalty points are only awarded once you are registered in the program. Points cannot be credited for orders that have already been placed unless the error is the fault of Crafty Corner Supplies.

You can check your points balance by logging into your loyalty program account. Points balance statements are also emailed monthly for added convenience.

Just like everything in life, the loyalty program is subject to change. 

What if I am looking for an item that is not on your website?

Whatever you create, we want you in our corner! If you are looking for something that is not listed on our website, please email us. We will happily accept product suggestions to expand our customer base.

Please email us at sales@craftycornersupplies.com if you have any additional questions. We are always happy to help!

How can I stay informed with all of your promotions and new product announcements?

The Crafty Corner Supplies Headquarters is always busy! You can stay in the loop by subscribing to our newsletter or following us on Facebook, Instagram, Twitter and Pinterest. 

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